a little care, clearly explained
Customer care journal
Contact Us
A friendly place to ask about a little companion, an order, or the next step.
Last updated: October 23, 2026Let’s find your order
Email your order number, checkout email, and a short explanation. Photos help us understand damaged, incorrect, or incomplete deliveries. Never send card security codes, passwords, or full card details.
When we are here
Our service hours are 8:00 AM–10:00 PM, China Standard Time (UTC+8). Messages received outside these hours are handled during service hours. Please allow for the time difference when contacting us.
Changes, returns & delivery questions
Ask about cancellation or address changes as soon as possible; we cannot promise changes after fulfillment starts. Contact us before sending a return. Our registered company address is not an automatic return destination.
Product questions welcome
Tell us which character and color you are considering, along with your door clearance or room requirements. We can help you locate the product information available for that item; do not assume every doorstop fits every door.