a little care, clearly explained
Customer care journal
Return & Refund Policy
A clear route for returns, order problems, and refunds.
Last updated: October 23, 2026Your return window
Request eligible returns within 30 calendar days of delivery. Mandatory rights concerning defective or misdescribed goods remain unaffected.
Preference-based returns
Items must be unused, in original condition, with original packaging and included accessories. Provide proof of purchase. Sale pricing alone does not remove return eligibility; special exclusions must be disclosed before purchase.
Contact us before sending
Email support for approval, the return destination, and packing instructions. Do not send items to the registered business address without instructions. Keep postage and tracking records.
Who covers the cost?
You pay return postage for preference returns; original outbound postage is not refunded unless required by law. No restocking fee applies. For damage, defects, wrong or incomplete goods, or material misdescription, we provide a remedy without extra cost, including necessary return postage and relevant original shipping for an entire-order refund caused by our error.
Refunds & exchanges
Approved return refunds reach the original payment method within 5–10 business days after receipt and inspection; provider posting takes additional time. Refunds approved without return are issued within 5–10 business days of approval. Exchanges depend on stock; approved refunds do not require acceptance of store credit.